Industry News

Author Name: Ron Jooss Robert Portrie's first experience with credit unions was quite positive. When he started working at AT&T more than 30 years ago he joined Northern Massachusetts Telephone Workers Credit Union. The reason was pretty simple. "They made it extremely easy for me to be a member," Portrie told attendees at CUES Annual Convention: Marketing & Technology for Credit Union Directors, being held this week at the Atlantis, Paradise Island, Bahamas. Recently, Portrie, an executive vice president at Digital Cement, Ponte Vedra Beach, Fla., had a friend who told him about a local credit union she was interested in joining,. But "the lady didn't know how the credit union worked." Though he was more than happy to tell her about the reputation credit unions have for member service and good rates, as well as cooperative ownership, Portrie believes credit unions—and a lot of other industries—have become disconnected from their members in recent years as a result of numerous factors. Globalization, deregulation, technology and category innovation have touched every sector of the marketplace. Credit unions have not been immune. Many have moved to community charters as a result of recent legislation.
The knowledge management concept seeks to relieve the growing problem of information overload. Described by some as a crisis, the idea of "so much information, so little time" overshadows the "we don't know what we don't know" philosoph of several years ago. Ignorance is no longer bliss. In fact, it can be dangerous. But so can too much unchanneled information. Studies of individuals who are overwhelmed by too much information show that they don't become more discriminating about their information choices. Just the opposite occurs. They turn them off entirely. A deluge of information often leads to too little information actually being absorbed and used. It's not push technology Early efforts to address information overload came in the form of so-called push technology. Users do not have to go to a particular Web site to retrieve information. Their "profile" determines what information is retrieved for them. Where push technology falls short is in the area of serving the organization. It does fine helping individuals manage their information, but it does not enable information to be shared.
Author Name: Nancy Doucette New software application designed to be life preserver to industry awash in information "Knowledge is power," according to 16th century philosopher Francis Bacon, and there's enough knowledge on the Internet to "power" just about any industry. But like any resource, the "power" has to be channeled to be truly useful. Enter Echo', a Web-based knowledge management application from InfoMation Publishing Corporation, based in Burlington, Massachusetts. Echo uses standard browsers (Internet Explorer or Netscape, release 3.0 and higher) to retrieve and integrate information from a variety of external and internal sources, including the World Wide Web, news feeds, Internet news groups and in-house company resources. It continually updates information and delivers only the information and data users want. The end result is a customized intranet, Internet and/or extranet solution.

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